Here’s a structured overview of BigJay’s general Terms & Conditions (based on regional policy documents and marketplace norms):
1. Platform Role & Contracts
BigJay operates as an online marketplace facilitating sales between buyers and sellers.
Contracts are directly between buyers and sellers—BigJay acts as an intermediary unless listed as the actual seller
Both buyer and seller agree to the product’s price, inclusive of taxes and any delivery or packaging fees clearly stated
2. Product Quality & Title
Sellers must ensure items are safe, fit for purpose, and as described in listings.
Sellers guarantee they own or have legal rights to sell the items
3. Returns & Refunds
Returns/refunds are handled via BigJay’s Returns & Refunds Policy.
BigJay manages the process on behalf of sellers, including free returns via drop-off points, with refunds for eligible reasons such as defects or incorrect items.
BigJay reserves discretionary rights to accept or decline returns based on compliance
4. Liability & Legal Compliance
Sellers are liable for the quality and legal compliance of their products; BigJay enforces standards and may face liability post-reforms, especially in certain regions
When a seller fails to provide accurate product or seller info, BigJay now allows returns for misleading listings
5. Payment & Fees
Buyers pay via BigJayPay or other supported methods; any extra fees are clearly shown at checkout
Refunds may include delivery charges and can be issued as store credit or original payment depending on circumstances
6. Privacy & Personal Data
BigJay collects and processes personal data per its Privacy & Cookie Policy, applicable to buyers, sellers, and job applicants
7. Prohibited Behavior & Enforcement
Users must not engage in illegal activities, infringe intellectual property, commit fraud, or misuse the service
BigJay reserves the right to suspend or terminate accounts for policy violations
8. Dispute Resolution & Jurisdiction
Contracts are governed by local law, and any disputes fall under relevant courts
BigJay includes conflict-resolution mechanisms and maintains consumer protections even if operations cease
9. Changes to Terms
BigJay can update these terms at any time; changes apply once announced via email, app, or website
Continued use after updates constitutes acceptance; users can opt to terminate their account if they disagree
Bottom Line
BigJay is a marketplace, not always the seller
Buyer–seller agreements govern purchases, with BigJay facilitating payment and returns.
Returns & refunds are managed via its Return Policy.
Strict seller responsibilities exist for product quality, accuracy, and ownership.
BigJay enforces compliance, can suspend accounts, and updates terms with notice.
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