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BigJay Global
Returns and Refunds Policy

BigJay's Terms and Condition

Here’s a structured overview of BigJay’s general Terms & Conditions (based on regional policy documents and marketplace norms):

1. Platform Role & Contracts

  • BigJay operates as an online marketplace facilitating sales between buyers and sellers.
  • Contracts are directly between buyers and sellers—BigJay acts as an intermediary unless listed as the actual seller
  • Both buyer and seller agree to the product’s price, inclusive of taxes and any delivery or packaging fees clearly stated

2. Product Quality & Title

  • Sellers must ensure items are safe, fit for purpose, and as described in listings.
  • Sellers guarantee they own or have legal rights to sell the items

3. Returns & Refunds

  • Returns/refunds are handled via BigJay’s Returns & Refunds Policy.
  • BigJay manages the process on behalf of sellers, including free returns via drop-off points, with refunds for eligible reasons such as defects or incorrect items.
  • BigJay reserves discretionary rights to accept or decline returns based on compliance

4. Liability & Legal Compliance

  • Sellers are liable for the quality and legal compliance of their products; BigJay enforces standards and may face liability post-reforms, especially in certain regions
  • When a seller fails to provide accurate product or seller info, BigJay now allows returns for misleading listings

5. Payment & Fees

  • Buyers pay via BigJayPay or other supported methods; any extra fees are clearly shown at checkout
  • Refunds may include delivery charges and can be issued as store credit or original payment depending on circumstances

6. Privacy & Personal Data

  • BigJay collects and processes personal data per its Privacy & Cookie Policy, applicable to buyers, sellers, and job applicants

7. Prohibited Behavior & Enforcement

  • Users must not engage in illegal activities, infringe intellectual property, commit fraud, or misuse the service
  • BigJay reserves the right to suspend or terminate accounts for policy violations

8. Dispute Resolution & Jurisdiction

  • Contracts are governed by local law, and any disputes fall under relevant courts
  • BigJay includes conflict-resolution mechanisms and maintains consumer protections even if operations cease

9. Changes to Terms

  • BigJay can update these terms at any time; changes apply once announced via email, app, or website
  • Continued use after updates constitutes acceptance; users can opt to terminate their account if they disagree

Bottom Line

  1. BigJay is a marketplace, not always the seller
  2. Buyer–seller agreements govern purchases, with BigJay facilitating payment and returns.
  3. Returns & refunds are managed via its Return Policy.
  4. Strict seller responsibilities exist for product quality, accuracy, and ownership.
  5. BigJay enforces compliance, can suspend accounts, and updates terms with notice.